Privacy Policy - Olivewood

Last updated: [02-02-2025]

SARL L'Orientale, owner of the Olivewood brand (hereinafter referred to as "Olivewood", "we", "us" or "our") is committed to protecting the privacy and security of the personal information of its customers and visitors to its website olivewoodstore.fr (hereinafter referred to as the "Site"). This Privacy Policy explains how we collect, use and share your personal information.

Collection of personal information

We collect different types of personal information when you use our Site, including:

Information you provide directly to us:

Name, address, email address, phone number, payment information, etc., when you place an order or create a customer account.
Any other information you choose to share with us, for example, when you contact us via the contact form or by email.

Information collected automatically:

IP address, browser type, pages visited, browsing data, etc., through the use of cookies and similar technologies.
Information about your device (device type, operating system, etc.).

Use of personal information

We use your personal information for the following purposes:

Processing your orders: Execution and tracking of your orders, delivery of products, management of returns and exchanges. Communication with you regarding your order.
Management of your customer account: Creation and management of your account, access to your order history, etc.
Improving our services: Analysis of Site usage, identification of technical problems, development of new features, etc.
Marketing: Sending newsletters, promotional offers and other marketing communications, subject to your prior consent. You can unsubscribe at any time by clicking on the unsubscribe link in each communication.
Legal obligations: Compliance with legal and regulatory obligations, particularly in the areas of invoicing and fraud prevention.

Sharing personal information

We may share your personal information with the following third parties:

Service providers: Carriers (DHL, UPS, Mondial Relay), online payment providers (Paypal and others), IT service providers, etc., in the context of the performance of our services.
Marketing partners: Only with your prior consent, we may share your information with marketing partners to offer you personalized offers.
Legal authorities: We may be required to disclose your personal information to legal authorities if required by law or in connection with legal proceedings.

Security of personal information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration or destruction.

Your rights

You have the following rights regarding your personal information:

Right of access: You can request access to the personal information we hold about you.
Right of rectification: You can request the rectification of inaccurate or incomplete personal information.
Right of deletion: You can request the deletion of your personal information, subject to the legal obligations that apply to us.
Right to object: You can object to the processing of your personal information for marketing purposes.
Right to limit processing: You can request the limitation of the processing of your personal information in certain circumstances.
Right to data portability: You can request the portability of your personal information to another controller.

To exercise these rights, please contact us at the address below.

Cookies

Our Site uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect certain functionalities of the Site.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Please check this page regularly for any changes.

Contact

If you have any questions or requests regarding this Privacy Policy, please contact us at the following address:

SARL L'Orientale
Parc d'Activités Europescaut
Rue du Coron des Dix
ANZIN 59410
FRANCE

[email protected]