<section lang="en" class="legal-privacy">
<h1>Privacy Policy</h1>
<p><strong>Last updated:</strong> [06/10/2025]</p>
<hr>
<h2>1) Introduction</h2>
<p>
This Privacy Policy explains how <strong>SARL L’ORIENTALE</strong> (hereinafter “we”, “us”, “our”) collects, uses, and protects
your personal data when you visit or make a purchase from
<a rel="noopener" href="https://www.olivewoodstore.com" target="_blank">www.olivewoodstore.com</a>
(the “Site”).
</p>
<p>
We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (“GDPR”)
and the French Data Protection Act (“Loi Informatique et Libertés”).
</p>
<h2>2) Data Controller</h2>
<p>
<strong>SARL L’ORIENTALE</strong><br>
Parc d'Activités Europescaut, Rue du Coron des Dix, 59410 ANZIN, France<br>
Email: <a href="mailto:info@olivewoodstore.com">info@olivewoodstore.com</a><br>
is the data controller responsible for the processing of your personal data.
</p>
<h2>3) Data We Collect</h2>
<p>We collect and process the following types of data:</p>
<ul>
<li><strong>Identity and contact information:</strong> name, email address, phone number, shipping and billing addresses.</li>
<li><strong>Order and payment information:</strong> order history, transaction data, payment method (via secure provider).</li>
<li><strong>Account information:</strong> login details, preferences, saved items.</li>
<li><strong>Browsing information:</strong> IP address, device, browser type, pages viewed, referring URLs (via cookies and analytics tools).</li>
<li><strong>Customer service messages:</strong> communications sent to our support team.</li>
</ul>
<h2>4) Purposes of Data Processing</h2>
<p>Your data is used for the following purposes:</p>
<ul>
<li>Processing and fulfilling your orders.</li>
<li>Managing your customer account.</li>
<li>Providing customer support and responding to your inquiries.</li>
<li>Sending transactional and service emails (order confirmation, shipment, etc.).</li>
<li>Sending marketing and promotional messages (only if you have consented).</li>
<li>Improving our website, products, and services.</li>
<li>Compliance with legal obligations (invoicing, accounting, taxation).</li>
</ul>
<h2>5) Legal Basis for Processing</h2>
<ul>
<li><strong>Performance of a contract:</strong> order processing and customer management.</li>
<li><strong>Legal obligation:</strong> accounting, tax, and regulatory compliance.</li>
<li><strong>Legitimate interest:</strong> prevention of fraud and improvement of the shopping experience.</li>
<li><strong>Consent:</strong> for newsletters, marketing emails, or optional cookies.</li>
</ul>
<h2>6) Data Retention</h2>
<p>
We keep your personal data only for the time necessary to fulfill the purposes for which it was collected,
in accordance with applicable laws. For example:
</p>
<ul>
<li>Customer and order data: <strong>up to 5 years</strong> after the last transaction.</li>
<li>Invoices and accounting records: <strong>10 years</strong> (legal obligation).</li>
<li>Newsletter subscriptions: until you unsubscribe.</li>
</ul>
<h2>7) Data Recipients</h2>
<p>
Your data is accessible only to authorized personnel within SARL L’ORIENTALE and to our trusted service providers,
strictly as necessary for the performance of their tasks:
</p>
<ul>
<li>Shopify (website hosting and e-commerce platform).</li>
<li>Payment providers (e.g., PayPal, Stripe, Shopify Payments).</li>
<li>Transport and logistics partners (e.g., Colissimo, Mondial Relay, DHL, UPS).</li>
<li>Email marketing and communication tools (if you subscribe to our newsletter).</li>
<li>Analytics services (e.g., Google Analytics, subject to consent).</li>
</ul>
<p>
These partners act as processors under data protection agreements ensuring security and confidentiality.
</p>
<h2>8) Data Transfers Outside the EU</h2>
<p>
Some partners (e.g., Shopify Inc., Google, Meta) may transfer data outside the European Economic Area.
In such cases, we ensure that these transfers comply with GDPR requirements (adequacy decision or standard contractual clauses).
</p>
<h2>9) Cookies</h2>
<p>
The Site uses cookies necessary for its proper functioning and, with your consent, analytics and marketing cookies.
You can manage your cookie preferences through the consent banner displayed when visiting the Site.
For details, please refer to our <a href="/en/pages/cookies-policy" target="_blank" rel="noopener">Cookies Policy</a> (if applicable).
</p>
<h2>10) Your Rights</h2>
<p>
In accordance with the GDPR, you have the following rights regarding your personal data:
</p>
<ul>
<li>Right of access and to obtain a copy of your data.</li>
<li>Right to rectification of inaccurate or incomplete data.</li>
<li>Right to erasure (“right to be forgotten”).</li>
<li>Right to restrict or object to processing in certain circumstances.</li>
<li>Right to data portability.</li>
<li>Right to withdraw consent at any time (for marketing or cookies).</li>
</ul>
<p>
To exercise your rights, please contact us at:
<a href="mailto:info@olivewoodstore.com">info@olivewoodstore.com</a>
or by post at our registered office (see section 2).
</p>
<h2>11) Security</h2>
<p>
We apply appropriate technical and organizational measures to protect your data against loss, unauthorized access,
alteration, or disclosure. All transactions are processed through secure protocols (HTTPS, SSL/TLS).
</p>
<h2>12) Children’s Privacy</h2>
<p>
Our Site is intended for adults. We do not knowingly collect personal data from minors.
If you believe that a child has provided us with personal information, please contact us so that we can delete it.
</p>
<h2>13) Changes to This Policy</h2>
<p>
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The most recent version will always be available on this page.
</p>
<h2>14) Contact</h2>
<p>
For any questions about this Privacy Policy or data protection matters, please contact:
<a href="mailto:info@olivewoodstore.com">info@olivewoodstore.com</a>
</p>
</section>
